Shipping policy
At Natural K9 Treats, we aim to provide a fast and reliable delivery service so your dog can enjoy their favourite treats as soon as possible.
Order Processing Time
All orders are processed and prepared for dispatch within 24 hours after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Areas
We currently deliver orders across the United Kingdom.
Please note that some remote locations may require additional delivery time or may be subject to additional delivery charges.
Delivery Charges
Our delivery charges are:
- Standard delivery: £2.99
- Free delivery on orders over £50
Delivery charges will be clearly displayed during checkout before completing your purchase.
Estimated Delivery Times
Once your order has been dispatched, delivery usually takes:
- 2–5 working days for standard UK delivery
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, peak shopping periods, or circumstances outside our control.
Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
If you have not received your tracking information or have questions about your delivery, please contact us.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will investigate the issue and work with the delivery provider where necessary to help resolve the problem.
Damaged or Incorrect Deliveries
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Details of the issue
- Photos showing the damage or incorrect item
Please do not open or use damaged products before contacting us, as this may affect your eligibility for a replacement or refund.
Contact Us
If you have any questions about your delivery, please contact:
Natural K9 Treats
Email: hello@naturalk9treats.co.uk
Business Address:
17 Rochdale Walk
Birmingham, England, B10 0DF
United Kingdom
We are always happy to help and ensure your order arrives safely.